Helpdesk support exists to improve business efficiency. Yet without a strategic roadmap built on data-driven insights, your staff can be overworked, spending excessive time putting out “technical fires” instead of being focused on strategic tasks that fulfill core business needs. Comprobase advances to the first step toward transforming your managed services. Our experts have the tools and expertise to methodically assess your entire support operation. We look at your IT support services holistically, identifying improvement areas that will have the greatest impact on employee productivity, service levels, and customer satisfaction.
When a service desk is efficient, its end-users are as well. As a Comprobase Service Desk customer, you’re given a 24/7/365 team tailored to your users and IT infrastructure. U.S. based Service Desk Operations Centers serve as single points-of-contact for both phone and email requests. Tickets are fielded by highly-trained, certified career technicians—professionals who own the resolution process from start to close.
Even more, Comprobase’s successful “shift left” methodology is geared toward continuous service improvement. Using ITIL processes, we review ticket data to identify trends and find appropriate solutions. These and other practices allow us to deliver First Contact Resolution (FCR) performance typically 10 to 15 points above the industry average, and CSAT scores of 98% or greater. In addition, our data-driven optimization of every KPI, from speed-to-answer and abandon rates to FCR, has put Comprobase at the forefront of the service desk field.
More than 15 years of experience means Comprobase’s Service Desk Management is highly skilled at solutions that solve problems and help IT organizations focus on their core operations.
It’s a fact that, left unmonitored, IT networks and computing devices will inevitably fail. The best line of defense any IT organization can have against unscheduled downtime is world-class, 24/7 monitoring and management.
Comprobase’s System Performance Management is far more than an alerting service. Our approach is to align with your most important business initiatives to improve organizational productivity, ensure full network capacity, extend useful asset life, and optimize IT performance.
Using our proven combination of technologies, processes, and highly trained professionals, Comprobase continuously reviews not only network health, but also device availability, security patches, hardware warranties and the tracking of software inventory. We ensure your infrastructure is online, up to date, within operating parameters, and following industry best practices.