ENHANCING AND OPTIMIZING EFFICIENCY, REDUCING COST AND IMPROVING OVERALL CUSTOMER EXPERIENCE WITH APPLICATION SUPPORT SERVICES

IT organizations are endeavoring to utilize their limited resources with mission-critical initiatives; many are turning to Comprobase for skilled application support services. With decades of Oracle PeopleSoft expertise, our full life-cycle enterprise application support enables clients to significantly improve IT performance, reduce cost, implement best practices leading to user efficiencies.
Comprobase support clients’ installed and often customized enterprise systems. With a customer-focused service approach and a dedicated Engagement Manager for each client, we’ll unswervingly provide you:

  • Unmatched experience in Oracle PeopleSoft to protect the integrity of your delivered and customized enterprise applications
  • Tailored solutions to best leverage your existing ERP support team with our expertise and service range
  • Flexibility in service level agreements (SLAs) as well as off-site and on-site models to ensure we meet your unique staffing, deliverables, and contractual needs
  • Significantly more efficient application updates – and more frequent updates – enabled through our expertise in Oracle’s advanced suite of PeopleSoft tools

COMPROBASE’S COMPLETE END-TO-END APPLICATION SUPPORT SERVICES INCLUDE

  • A complete set of application management services to provide full support and maintenance of Oracle across the enterprise
  • Development management services that leverage our decades of collective knowledge and experience from numerous projects to provide you with effective customizations, user interfaces, and enhancements, and more
  • Configuration Management, Change Management and Release management services that streamline and accelerate upgrades to keep your current platform current and optimized
  • Proven Methodology and Toolkits – We have developed in-house highly efficient methodologies related to Configuration Management, Knowledge Management, PUM Update Management, specific in-house methodology has been created to review the impacts of the newly delivered objects, provide the detailed analysis report to the business. 
  • Incident management services that capture, manage, resolve, and communicate issues using our provide tools and processes

We have often observed with supporting PeopleSoft applications at clients, the technical team has a visible disconnect while communicating timelines to the client management who are more functional, leading to delays in getting resolutions from the technical team, eventually also leading to project timelines being impacted. In our support model we will ensure our technical lead takes the responsibility of clearly communicating the timelines along with the related risks. Our tech lead would be a seasoned technical resource, who would work with the resources to make sure time lines are being met.