From product acquisition to disposal, Comprobase’s certified desktop technicians can support the entire life-cycle of your IT assets, providing customized desktop services based on the nuances of your environment and the technical capabilities of your end users. Over 15 years, Comprobase has acquired the practical experience of designing, implementing and managing help desk as well as onsite and remote desktop support operations for multiple users in North America. We leverage these desktop support services, knowledge and expertise to drive improvements and efficiencies for our clients.

Our solutions include the following:

  • Installs/Moves/Adds Changes (IMAC)
  • Asset Tracking
  • Operating System Upgrades,
  • Migrations & Support
  • Anti-Virus/Security Management
  • Backup Management
  • Image Management
  • Hardware/Software Rollouts

Desktop Managed Services for Installs / Adds / Moves / Changes (IMAC)

Moving to a new office? Rolling-out a new operating system? Comprobase can provide computer desktop support to help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.

IT Asset Tracking

Comprobase will keep you organized by gathering detailed data about your IT assets including: hardware configurations, serial numbers, applications and versions, patch levels, quantities, locations, and more. Through audits and subsequent recommendations, Comprobase will ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment. Our experienced technicians are also trained in the latest asset management software packages, including Altiris.

Operating System Upgrades, Migrations & Support

Whether you are rolling out the latest operating system patches or undertaking an enterprise Windows 10 upgrade, Comprobase is there to support you — from initial design and planning, through testing and deployment, to on-going support. Our technicians are trained and certified on the latest Windows operating systems, including Windows 7, 8/8.1, and 10 and will follow proven processes to ensure a smooth transition to your new platform.

Anti-Virus/Security Management

Critical to a reliable, stable IT environment, Anti-Virus/Security Management ensures up-to-date virus definitions and adherence to your corporate security policies.

Backup Management

Secure your user’s data with Comprobase backup process for your laptops and desktops. Our processes and facilities ensure your employees’ critical data is routinely and securely backed up and can be quickly recovered in the event of data loss.

Image Management

Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. Comprobase can create and manage standard desktop/laptop images, keeping end-user PCs up to date with the latest approved software packages and operating systems.

Hardware/Software Rollouts

Comprobase can assist in defining your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team.